I did facebook live with him on Wednesday, 27 March, at 10:00 am Barcelona (CEST) / 04.00 am Washington ( GMT -5). 

Time-Stamped Keynotes

[00.25]- Agorapulse is a social media management software

[01.25]- They were one of the first tools to give clarity on the social media chaos

[02.25]-Emeric was a business lawyer by trade, and in 2012 he started Agorapulse, and in 2015, it started making profits

[03.20]- They are around 60 employees as of now, which they aim to predict will be 80 by the end of this year.

Their annual recurring revenue is around 9 million euros.

[04.20]- Emeric’s wife is very supportive and respectful of what he does

[05.40]- Entrepreneurs are passionate beings, and you have to stick to what you do when you are an entrepreneur

[06.14]- You have to find the balance constantly and consistently in things in your life

[07.40]- Entrepreneurs hide their feelings and are mostly lonely beings

[08.48]- In your life, doing all things at once is impossible

[09.15]- Social media managers are Agorapulse’s ideal customers

[10.55]- One of the secrets to growth is an obsession with your product/company

[11.28]- You have to keep making your product better every day because no shitty product can survive in 2019

People expect solutions to their problems,

[12.01]- BE obsessed with your customer support, user experience

Everyone is the team who would face customers should try to show how much they care about them.

[12.40]- Emeric has invested a lot in the customer experience management

[13.00]- Average response time of Agorapulse is 20 minutes, and their customers can expect support 24*7

[13.38]– Agorapulse has been ranked number one in terms of customer support

[13.52]- Getting best customer support is a significant investment

[14.12]- You can not grow a business by using playbooks of people who have raised 100s millions of dollars. You should do things differently.

[15.12]- Think long term. If you are going to think about only three months, you are not going to make it to 3 years from now.

[15.48]- If you do not think long term, you will be there where you started

[16.55]- Emeric recommends reading “Extreme Ownership” by Willink Jocko

[17.15]– At the end of the day you are responsible for all that is happening to your company

[18.06]- Emeric recommends “Radical Candor” by Kim Scott. It shows how to deal with the team regarding feedback.

[19.22]– If the top management in the company is willing to take criticism, then everyone in the team would be ready to accept criticism

[20.30]- Find one thing you enjoy doing, and you forget everything else doing it. A short period of escape from work is essential.

[21.30]- Every day Emeric takes notes of what his daily tasks and it helps him make sure that everything is done on time

Key Takeaways

• Books to read- “Extreme Ownership” by Willink Jocko and “Radical Candor” by Kim Scott
• Agorapulse website